Need assistance? Customer Care is here to help. To inquire about the products and services found on our Web site or in our stores, contact us by phone or e-mail. We're happy to assist you 24 hours a day, 7 days a week. The information you provide will be handled according to our Privacy & Security Policy.

Email is much faster than phone.For 24/7 assistance, call Customer Care at (616)528-0271 and leave a voice message.  We usually respond in 5-7 business days depending on the volume of messages.  For a faster response, please email us below.  

Email is much faster than phone. Please send us an email to helpNOSPAM@knitcetra.com.  Please remove the word NOSPAM for the email address otherwise we will not receive the email (this is to prevent spammers).   We will respond as soon as possible!